2 - Returns and refunds

Ouch ouch ouch, so you are probably disappointed! No matter how hard we try, sometimes we just aren't up to it! In this case, give us a chance to understand what went wrong by telling us about your misadventure: by email (giveme5@wisetrailrunning.com) or by phone +33 7 52 06 08 69. If you really don't want us talk… sniff… in this case, go here: https://www.wisetrailrunning.com/a/returnzap

We do not offer exchanges. In order to change size, or find a new product, we invite you to place a new order and return your purchase to us within the next 30 days via the following link: here

It's very simple: Just fold it on itself and drop it in any mailbox!

But above all, above all… YOU MUST NOT THROW IT AWAY!!!!!

So yes, we know, we size rather small… But be aware that certain products are made to be worn in a fitted manner (notably the Sherpa).

It is therefore completely normal to feel tight at the first pass, especially since the product adjusts slightly after a first pass in the machine.

On the other hand, our products are always very comfortable! So, if you feel uncomfortable at first pass, it’s because it’s indeed too small!

If in doubt, you can refer to our size guide in the product sheet.