Wise support

You can keep track of all our products' production stages and estimated delivery dates by going to the tracking tab or by clicking here.

If you have placed a pre-order, the estimated delivery date is noted on your confirmation email.

Please note that if you have ordered several products in pre-order, we wait until all the products are available to make only one shipment.

This significantly reduces our environmental impact related to logistics.

However, if you can't wait because you have a race, an adventure, a holiday or something else planned, let us know at giveme5@wisetrailrunning.com and we'll do what we can to sequence the shipments!

In this case, we invite you to contact us directly:

• by email giveme5@wisetrailrunning.com
• or by phone +33 7 52 06 08 69

In the case of pre-orders, we may anticipate the logistics of shipping a little when we are getting ready to receive the production.

We edit the labels and prepare the packages so that all that is left to do is to put the product in them, which generates a message that the order is being processed.

This phase rarely lasts more than a week. If the notification is more than 7 days old, don't hesitate to come and knock on our door to find out what's going on!

You can contact us at

• by email giveme5@wisetrailrunning.com
• or by phone +33 7 52 06 08 69

We do not offer exchanges. In order to change size, or find a new product, we invite you to place a new order and return your purchase within the next 30 days via the following link: here

It's very simple: Just fold it over and drop it in any letterbox!

But most of all... DO NOT THROW IT AWAY !!!!!

So yes, we know, we do run small... But be aware that some products are made to be worn tightly (notably the Sherpa).

It is therefore quite normal to feel tight at first, especially as the product adjusts slightly after the first wash.

However, our products are always very comfortable! So if you feel uncomfortable at first, it's because it's too small!

If in doubt, please refer to our size guide on the product page.

Contact us:

• or by mail (by sending us photos)
• or by phone +33 7 52 06 08 69 so that we can understand what is wrong and we will exchange your product

All our products are guaranteed for 10 years under "normal" use. 

Of course, this is up to us! But we are not mean, rather conciliatory ;p

We guarantee our products for 10 years, we will repair or exchange your product free of charge if its use is compromised for the following reasons

• a seam comes apart or frays
• the pockets loosen or tear
• the elastic band of the shorts becomes loose
• the point of closure of the front pocket breaks
• a broken stick holder
• the drawstring breaks

On theother hand, anything that does not compromise the proper use of the product and that is simply related to the passage of time, is not subject to warranty:

• Wear and tear of the material (pilling, thread pitted on the material, scratches...)
• serigraphy with a patina
• silicone rubber bands that wear out

In the event that the material is punctured or torn, for example due to a fall or an unfortunate encounter with a tough barbed wire, we offer a repair service for a one-off fee of €19 (we cover 50% of the repair costs).

We entrust the repair to Goodloop and his band of seamstresses who specialise in repairing adventure clothing.

For more information, click here:

https://goodloop.fr/

During your various adventures, you may have the opportunity to damage your product.

No worries, we can fix it!

Contact us:

• or by email (with photos) to giveme5@wisetrailrunning.com
• or by phone +33 7 52 06 08 69

You are in contact with a clientele of runners/hikers and you want to equip yourself with good eco-responsible gear!

It's a good idea to come to us! We offer you a 20% discount on presentation of professional proof.

For this purpose :

1. use promo code 'OutdoorExpert2022' to order
2. send us your professional credentials to giveme5@wisetrailrunning.com. We will send you your order if you have a valid receipt (valid, consistent name and delivery address). If not, we will refund your money!

We know that being a race organiser is a real challenge and a real commitment!

We're not big, but we're with you all the way and have been thinking of ways to help you!

To find out more about the partnership conditions, contact us at :

giveme5@wisetrailrunning.com

You can contact us at

• or by email to giveme5@wisetrailrunning.com (we will reply within 24 hours)
• or by telephone on +33 7 52 06 08 69