2 - Returns and refunds
Ouch, you are probably disappointed! No matter how hard you try, sometimes you just can't get it right.
We do not offer exchanges. In order to change size, or find a new product, we invite you...
It's very simple: just fold it over and drop it in any letterbox! But it's not...
So yes, we know, we do run small... But be aware that some products are made to be worn...
I want my money back!
So you're probably disappointed! No matter how hard we try, sometimes we just don't measure up! In that case, give us a chance to understand what went wrong by telling us about your misadventure: by e-mail (giveme5@wisetrailrunning.com) or by phone +33 7 52 06 08 69. If you really don't want to talk to us... sniff... in that case, just go here: https: //www.wisetrailrunning.com/a/returnzap
I want to change my size
We do not offer exchanges. In order to change size, or find a new product, we invite you to place a new order and return your purchase within the next 30 days via the following link: here
What to do with the cover?
It's very simple: Just fold it over and drop it in any letterbox!
But most of all... DO NOT THROW IT AWAY !!!!!
Did I choose the right size?
So yes, we know, we do run small... But be aware that some products are made to be worn tightly (notably the Sherpa).
It is therefore quite normal to feel tight at first, especially as the product adjusts slightly after the first wash.
However, our products are always very comfortable! So if you feel uncomfortable at first, it's because it's too small!
If in doubt, please refer to our size guide on the product page.