1 - Delivery

You can follow all the production stages of our items as well as the estimated delivery dates by going to the pre-monitoring tab or by clicking right here

If you have placed a pre-order, the estimated delivery date is noted on your confirmation email.

Please note, if you have pre-ordered several products, we wait by default until all the products are available before making only one shipment.

This significantly reduces our environmental impact linked to logistics.

However, if you can't wait because you have a race, adventure, vacation or other planned, let us know at giveme5@wisetrailrunning.com and we will do what is necessary to sequence the shipments!

In this case, we invite you to contact us directly:

• by email giveme5@wisetrailrunning.com
• or by phone +33 7 52 06 08 69

We will take care of finding the problem and the solution that goes with it ;)

In the case of pre-orders, we may anticipate shipping logistics a little when we are preparing to receive the production.

We edit the labels and prepare the packages so that all you have to do is slip the product in, which generates a message that the order is being processed.

This phase rarely lasts more than a week. If the notification is more than 7 days old, don't hesitate to come knock on our door to find out what's going on!

You can contact us:

• by email giveme5@wisetrailrunning.com
• or by phone +33 7 52 06 08 69

In this case, you will find in this email a tracking number and a link to track your package.

If your product is not pre-ordered, you should receive notification of logistics support within 24 hours. If you haven't received anything, there may be a problem. If this is your case, do not hesitate to contact us by email giveme5@wisetrailrunning.com or by telephone +33 7 52 06 08 69