1 - Delivery

You can keep track of all our products' production stages and estimated delivery dates by going to the tracking tab or by clicking here.

If you have placed a pre-order, the estimated delivery date is noted on your confirmation email.

Please note that if you have ordered several products in pre-order, we wait until all the products are available to make only one shipment.

This significantly reduces our environmental impact related to logistics.

However, if you can't wait because you have a race, an adventure, a holiday or something else planned, let us know at giveme5@wisetrailrunning.com and we'll do what we can to sequence the shipments!

In this case, we invite you to contact us directly:

• by email giveme5@wisetrailrunning.com
• or by phone +33 7 52 06 08 69

We will take care of finding the problem and the solution ;)

In the case of pre-orders, we may anticipate the logistics of shipping a little when we are getting ready to receive the production.

We edit the labels and prepare the packages so that all that is left to do is to put the product in them, which generates a message that the order is being processed.

This phase rarely lasts more than a week. If the notification is more than 7 days old, don't hesitate to come and knock on our door to find out what's going on!

You can contact us at

• by email giveme5@wisetrailrunning.com
• or by phone +33 7 52 06 08 69

In this case, you will find a tracking number and a link to follow your package.

If your product is not pre-ordered, you should receive a notification of logistic support within 24 hours. If you haven't received anything, there may be a problem. If this is the case, don't hesitate to contact us by email giveme5@wisetrailrunning.com or by phone +33 7 52 06 08 69