3 - Repair and warranty
How do I use my guarantee?
Contact us:
- or by mail (by sending us photos)
- or by phone +33 7 52 06 08 69 so that we can understand what is wrong and we will exchange your product
When can I use my guarantee?
How long are the products guaranteed?
All our products are guaranteed for 10 years under "normal" use.
Of course, this is up to us! But we are not mean, rather conciliatory ;p
How much does it cost?
We guarantee our products for 10 years, we will repair or exchange your product free of charge if its use is compromised for the following reasons
- a seam comes apart or frays
- the pockets loosen or tear
- the elastic band of the shorts becomes loose
- the point of closure of the front pocket breaks
- a broken stick holder
- the drawstring breaks
On theother hand, anything that does not compromise the proper use of the product and that is simply related to the passage of time, is not subject to warranty:
- Wear and tear of the material (pilling, thread pitted on the material, scratches...)
- serigraphy with a patina
- silicone rubber bands that wear out
In the event that the material is punctured or torn, for example due to a fall or an unfortunate encounter with a tough barbed wire, we offer a repair service for a one-off fee of €19 (we cover 50% of the repair costs).
Who repairs my product?
We entrust the repair to Goodloop and his band of seamstresses who specialise in repairing adventure clothing.
For more information, click here:
https://goodloop.fr/
A bunch of Piranhas and a sabre-toothed tiger have made a hole in my shirt. What to do?
During your various adventures, you may have the opportunity to damage your product.
No worries, we can fix it!
Contact us:
- or by email (with photos) to giveme5@wisetrailrunning.com
- or by phone +33 7 52 06 08 69